Imagine making purchases via PayPal and a few days after the expected days of arrival you are unable to see your orders. You are definitely going to feel bad, isn’t it?
Well, that’s right, but how are you going to contact the seller through paypal?
Sellers can be contacted on PayPal through direct messages, emails and or through PayPal itself mediating a resolution between the buyer and seller when disputes escalate.
This article guides you through the steps you will take to contact and resolve transaction or delivery mishaps with a seller on PayPal.
Challenges that can make you contact seller through PayPal
PayPal is an e-commerce platform which allows transactions from buyers and sellers from within the United States and sees to the safe and secure delivery of orders to customers.
Non-supported states can equally enjoy this platform by knowing what is stealth PayPal account
As an e-commerce platform where buyers and sellers interface transactions, there are bound to be challenges or complaints arising from non-satisfaction from either the buyer or the seller.
Although sellers have less complaints and can always address their transactional issues by filling through “Seller Protection”, the buyer who is the final consumer of these products seems to have more complaints which would require that he or she assess the seller.
Why contact seller on PayPal
From the first encounter in which an item is located through the processes of ordering, delivery and certification, needs abound for which you have to definitely contact the seller.
Before we go over how you can contact sellers on PayPal, let us list the commonest issues which might require that you seek the attention of the seller.
The challenges which require that you contact the seller on PayPal include:
Once you identify a product which interests you on PayPal, the next us to contact the seller and begin negotiations on prizing and delivery processes and date with the seller. This can happen through messages or emails
Non-delivered purchases or item not received (INR)
There are cases where buyers make orders or purchases that do not get delivered at all to them. In this case, the buyer ultimately has to contact the buyer for necessary reconciliation or to enquire why the purchased and paid goods have yet to be delivered.
Late arrival of orders
Goods purchased on PayPal have their estimated delivery dates which are usually agreed on between the buyer and the seller or described by the seller depending on the place and the means of transporting the orders.
If the estimated delivery date or time is exceeded without the seller reaching the buyer to explain the reason for the late arrival, the buyer may need to contact the seller.
Item Significantly Not as Described (SNAD)
These are cases where the item purchased significantly differs from what was ordered, as against the item description. An example of this is ordering an audio book but getting a print.
The condition of the purchased product may equally not be what was ordered such as having a used product delivered to you instead of a new one. This would require that you contact the seller, immediately.
Sometime after paying for goods, the seller might notify you of your order being out of stock. Other issues for which you may feel that you need a refund of your fees also exist. In this case, you need to contact the seller to initiate the process.
Does PayPal have a messaging service?
PayPal has messaging services with which you can reach the centre and the other with which you can reach the seller or buyer.
Communication between customers or users and PayPal has always been through emails. However, as of 2020, PayPal started pushing messages to their users informing them of the launch of a messaging service.
The messaging service allows you to send messages to PayPal and read their replies, all from within your account.
To use the messaging service:
- Log in to your account on the PayPal site
- Click the “help” tab at the bottom of paypal page
- Locate ‘More PayPal Help’
- Select the Message Centre.
The message centre is also available on the ‘Summary’ page, under ‘More about your account.
Although some who hold personal PayPal accounts attest to being able to use this messaging service, many still complain of being unable to locate or use it on their own accounts.
For those finding it difficult, an alternative guide is available thus:
- Log in to your PayPal account on the PayPal website.
- Locate the summary page.
- On the summary page, scroll down and click the “Contact us” option.
- The “Contact Us” option always appears in the menu bar running along the bottom of the screen.
- You will be led to the Help Center.
- On the Help Center screen, locate the bottom and click “Message us.”
- You will then be prompted to enter your issue in a chat window. You will also be given a standard, non-personalized response.
The Process to Contact Seller Through Paypal
On the transaction page of your PayPal, you will always see an instruction, “If there’s a problem, make sure to contact the seller through PayPal”.
This is the buyers protection which PayPal offers to allow buyers to dispute transaction issues.
Take the following procedures if you have any need to contact a seller on PayPal.
Log in and locate the resolution centre
First log in to your account and identify the resolution centre on your page. Click on the PayPal icon at the top left hand side of your page and scroll down to the bottom of the page to locate the link on the same left hand side. The link is clearly labelled, “Resolve a problem in our resolution center.”
This process is for personal account holders and may differ for the business account.
Log in your dispute
On the “resolution centre”, you are empowered to directly message the seller to resolve or attend to your query.
The “resolution centre contains your “Transaction Details” which you need to proceed with filing your dispute.
On clicking on the “Resolution Centre”, all the available transactions will be displayed. Select the particular transaction you want to dispute. The options will come under the following:
- Didn’t receive your item?
- Received the wrong item?
- Don’t recognize a payment
Select according to your complaint and fill the date click on “Continue”.
Select a query type
On clicking continue, you will be led to a page which will require you to identify the problem you want to address. These are usually classified into two:
- “I have a problem with an item I purchased” and
- “I want to report a transaction that I didn’t authorize or was transacted in error.”
Select the option that best describes your dispute, and select the “continue” button.
If the first option is chosen, two other options will be shown:
- “I didn’t receive my item,” or “I received my item but it is significantly not as described.”
- Unauthorized transaction.
On making a selection on the first option, a message box appears. There in the message centre box, you can compose your messages and send directly to the seller.
If the second option of unauthorized transaction is selected, you will be required to input your “Transaction ID” to be able to continue with the claim.
Once that is done, click the continue button so that PayPal is able to record your dispute and send it to the seller.
PayPal will allow this messaging between you and the seller in an attempt to resolve the complaint or query.
This messaging will go on for 20 days which is the time allowed by PayPal for you to contact and be in touch with the seller.
PayPal is an e-commerce user friendly platform which allows you to buy, sell and make protected and secure transactions.
It has messaging services which allow you to contact, negotiate and resolve queries and complaints that may arise from the transaction processes.
This messaging service can be through direct messages or through emails. PayPal can also mediate these messaging services especially when disputes are escalated.